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Frequently Asked Questions
How can I schedule my appointment?
All you need to reserve your appointment is a phone and a credit or
debit
card. You may choose to use another form of payment (cash or
check) once the services have been rendered. Please refer to
the cancellation policy below.
What is your
cancellation policy?
Please allow 24 to 48 hours advance notice to
reschedule or cancel.
Cancellations in less than 24 hours result in a $35
cancellation fee. “No shows” will be responsible for the full
value of the scheduled appointment. The charges
will go on the credit card you gave when scheduling your appointment.
These rules also apply to Gift Certificates.
Do you take
walk-ins?
No, please call to schedule your appointment.
What are your
hours of operation?
Generally, Monday through Friday 10am to 7pm and Saturdays 10am to 4pm.
All massages are booked in advance, so please call to
schedule your appointment.
Do
I need to arrive early?
Please arrive at least 10 minutes early to use
the restroom and ensure adequate time for us to discuss any changes in
your health or medical status.
What if I'm
running late?
Uh oh! Please give a
courtesy call as soon as you know. Late arrivals are not granted
extensions but will
receive the remainder of their scheduled session and full session price
will be due.
What can I expect for my
first massage?
When you arrive for your first appointment, you will be required to
fill out a Client Intake Form and sign the Office Policy. After
discussing your health history, current need for massage, and any
painful areas of concern we will create a personalized session tailored
just for your body. Then you
will be given a few minutes of privacy and peace to undress to your
level of comfort before laying on the massage table.
(You may undress completely or leave your underwear on if
that helps you to completely relax). You will be draped
in sheets and a blanket for the duration of the session. Take a few
breaths to settle in and Natalie will knock before entering the room
again. Once the massage begins feel free to openly
communicate if you would like
to change the pressure, temperature, music, or have a drink
of water. This is your time to relax, so be
comfortable and content!
Why
do I need to fill out the Client Intake Form?
The
more
Natalie knows of your medical history, the better she can adjust the
techniques used during your massage. Please answer each question to the
best of your knowledge. If you are unsure how to answer a
question, just ask. Take responsibility to update your form
when necessary (e.g. recent surgeries, new painful areas of concern,
etc). Any information you provide is extremely private and
confidential.
Is there ever a bad time to get a
massage?
Actually, yes. If you are suffering from sunburn,
severe burns, poison ivy, or any
other form of widespread skin rash/irritation, please
refrain from
booking a session or call to reschedule your appointment within 24 to
48 hours. Also, if you've suffered from an injury
within the past 36-72 hours, it may be best to practice RICE (Rest Ice
Compression Elevation) or seek medical help. Lastly, if you are
currently ill or are even 'starting to feel better today' after an
extended illness,
just wait a little longer before receiving a massage (massage promotes
healthy immune function by improving lymphatic circulation but this may
make an ill person feel worse).
What
kind of payment do you accept?
Cash, Check, Visa, MasterCard,
Discover or American Express. Please be prepared to show a valid
Driver's License. Returned checks are subject to a $25 fee. There are
no refunds once services have been rendered.
Do you sell Gift Certificates?
Absolutely! Giving the gift of Professional Massage is a wonderful way
to show your
spouse, friend,
or co-worker that you care about their wellbeing. Gift
Certificates are available in any amount of time you choose, although
60 minutes is most common. Once purchased, Gift Certificates are
non-refundable and may be transferred to another person for
use. Call or email to make arrangements.
Can you help me avoid the doctor?
Natalie is a licensed massage therapist in the state of South
Carolina. She can not diagnose medical
diseases or disorders, prescribe medications, or perform manipulations
or adjustments of the human skeletal structure. She will be happy to
refer you to those who are licensed to do so.
Do you accept tips?
Although not expected, gratuities are gratefully accepted at your
discretion and are customarily 10% to 20%.
Do
you perform erotic massage?
No. Never. If this is what you seek, go elsewhere.
Blissful Massage Therapy LLC with Natalie
Dingledine provides only non-sensual, professional massage. Any act of
sexual misconduct or harassment by the client will immediately
terminate the session, and full payment will be due. BMT has the right
to refuse clients from booking or rescheduling.
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